Customer service

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Are you vegan?

Oh yeah baby! Naïf's skin care contains no ingredients derived from animals.

Is Naïf 100% natural?

No, not 100%. Almost. Our perfume is synthetic. And we did this consciously, because an allergen-free synthetic perfume causes the least chance of allergic reactions.

Are your products cruelty free?

Definitely! Our products are 100% cruelty-free. Since 2009, testing cosmetics on animals is no longer legally permitted within the European Union.

Are Naïf products PH neutral?

Our products are not completely PH-neutral, but are close to the natural PH of the skin, that is between 4.5-5.5. If you want to affect the PH of the skin the least possible, it is usually best to use products that are oil based. In this case, the best choice would be our mild milky bath oil.

Are Naïf products gluten free?

Of course. In the process of hydrolyzing the wheat protein, the gluten is lost.

Which products contain nut oil?

In the baby and children's line it is in the body lotion, oily cream and butt cream. In the adult line we use nut oil in the face scrub, day cream and night cream. In principle, your skin does not absorb it, but we do recommend testing the product on a small area of ​​skin first. Of course this is at your own risk.

Do you use palm oil in your products?

Some Naïf products use ingredients (sucrose palmitate) that are derived from RSPO-certified palm oil. No valuable forest may be cut down for palm oil that has been produced under the conditions of the RSPO. Agreements about land use have been made with the local population. Employees also earn a decent salary and child labor is prohibited. More information about this at

Are your packaging made from recycled plastic?

No, since 2019, Naïf's packaging has been made from sugar cane, which is kinder to nature because no petroleum is used in the production process. Pay attention; these must still be thrown away with the regular plastic, so that it can be processed correctly. And don't worry, your tube won't melt in the rain.

Are your packaging BPA free?

Yes, all our packaging is free from Bisphenol A and other plasticizers. We also use bioplastic, of which sugar cane is the main ingredient. You can recognize these tubes by the green "I'm Green Plastic" logo on the back of the tube.

Is your question not included?

We will answer it for you.

Ask your question

Happy to help you! We are available for all your questions and comments. Call us at 070 - 221 00 21 (Mon to Fri from 09:00 to 17:00), use the contact form or email us at

You can also app us with questions, comments, complaints or of course compliments :-). We will respond to your WhatsApp message as soon as possible. Through WhatsApp you can easily send us pictures, so we can help you even faster. Add us on WhatsApp (06 - 16 84 36 21), start a conversation and ask your question. We will respond to your message on working days between 09:00 and 17:00.

Please note that we use WhatsApp to answer general questions. You cannot reach us by calling the mobile number. Do you have a confidential or privacy-sensitive question? We recommend you contact us via email or phone (070 - 221 00 21). We think these communication channels more appropriate for such issues.

Postal address

NAÏF CARE B.V. Hellingweg 86 2583 WH Den Haag The Netherlands

Company data

Chamber of Commerce: 57166692 VAT number: NL 852465415B01 Bank: Triodos Bank The Hague IBAN: NL65 TRIO 0788 9601 05 BIC code: TRIONL2U