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Frequently Asked Questions

If you have a question that is not answered in the overview below, please contact support@naifcare.com.

Frequently Asked Questions

Is Naïf 100% natural?

Are you vegan?

Are your products cruelty free?

Are Naïf products gluten free?

Which products contain nut oil?

Do you use palm oil in your products?

Who is Naïf for?

Are your packaging made from recycled plastic?

How long can Naïf's products keep?

Are there any risks when using Naïf's products?

Does your sunscreen protect against UVA and UVB?

Does your sun care contain perfume?

Is your sun care waterresistant?

Can I use your sun protection when I go on wintersport?

What's the difference between a mineral and non-mineral UV filter?

How much zinc oxide is in you sun care?

Why do your sun care producs sometimes leave a white cast after application?

Is your sunscreen stick suitable for body and face?

Is your after sun suitable for the whole family?

Why did you change the formula of your sun protection and what has changed?

How can I login to my account?

How can I pay in your webshop?

I have a discount code for your website, how can I use it?

How do a receive a free Naïf bag with my order?

What are your delivery times for the webshop?

What are your shipping costs?

Will the giftcard be sent home?

Can I sent a postcard with my order?

Can I get my present wrapped?

To which countries do you ship?

What products can I use for my new born and what do I need?

How do I treat my baby's heat rash?

How do I choose a skincare routine that suits my skintype?

Does the day cream contain SPF?

Is your shampoo suitable for dyed hair?

What are usual wipes made of?

What is the difference between water and lotion wipes?

What should you watch out for when buying baby wipes?

Can I flush the wipes through the toilet?

How to throw away the wipes?

Which present is best suited for someone who is pregnant or as a newborn/babyshower gift?

Will the giftcard be sent home?

Can I sent a postcard with my order?