Frequently Asked Questions

No, not 100%. Well almost. With the development of our products, we have made choices that make our products safer and better. For example, we use a perfume free of the 26 most common allergens which causes the least chance of skin reactions. Synthetic, but the best option for your skin and the planet.

Oh yeah baby! Naïf's skin care contains no ingredients derived from animals.

Definitely! Our products are 100% cruelty-free. Since 2009, testing cosmetics on animals is no longer legally permitted within the European Union.

Of course. In the process of hydrolyzing the wheat protein, the gluten is lost.

In the baby and children's line it is in the body lotion, oily cream and butt cream. In the adult line we use nut oil in the face scrub, day cream and night cream. We recommend testing the product on a small area of ​​skin first. Of course this is at your own risk.

Some Naïf products use ingredients (sucrose palmitate) that are derived from RSPO-certified palm oil. No valuable forest may be cut down for palm oil that has been produced under the conditions of the RSPO. Agreements about land use have been made with the local population. Employees also earn a decent salary and child labor is prohibited. More information about this at www.rpso.org.

Our baby and children's line has been specially developed for delicate, young skin, but of course you can also use the products yourself. No problem. But admittedly: the adult line also looks great on your bathroom shelf.

No, since 2019, Naïf's packaging has been made from sugar cane, which is kinder to nature because no petroleum is used in the production process. Pay attention; these must still be thrown away with the regular plastic, so that it can be processed correctly. And don't worry, your tube won't melt in the rain.

After opening 12 months. Closed in principle for 3 years, but the sooner you use them the better.

No, of course you have to use them for what they are intended. All our products are dermatologically tested, including allergens. Of course, every skin is different, so if an allergic reaction does occur, we advise you to consult your doctor. And also send an email to support@naifcare.com with a picture of the allergic reaction.

Naïf suncare protects against both UVA and UVB radiation. Wondering what the difference is? UVA radiation ages the skin, and it can cause wrinkles or dark spots (sun damage). This UV radiation even penetrates through glass. UVB radiation causes sunburn and may affect your DNA, possibly leading to skin cancer.

Our sunscreen and after sun come in options with or without added perfume – we've got something for everyone! The ones without perfume have a 0% perfume label, just so you know. Oh, and here's a little bit of info: the mild perfume we use is synthetic, which means it's free from the 26 most common allergens. Better for your skin and gentle on our planet. And hey, if you're on the lookout for more products without added perfume, check out our wipes, zinc cream, baby balm, and nurturing cream – they all have 0% perfume too!

Naïf sun care provides water resistance for up to 40 minutes and delivers immediate protection thanks to our zinc oxide-based UV filter. For optimal protection, we recommend applying a fresh layer of sunscreen after swimming. It's better to apply sunscreen frequently rather than sparingly! Fun fact: Did you know that the term "waterproof" is no longer applicable? No product is entirely waterproof.

Absolutely! Nearly all of our sun care products are suitable for use in snowy and cold weather, but it's advisable to leave the lotion at home. Our sunscreen lotion, which contains water, is not ideal for freezing temperatures. However, you can confidently bring our creams and sticks with you.

The main difference between a mineral and non-mineral UV filter lies in their origins and how they function. A mineral UV filter is derived from natural ingredients, forming a protective layer on the skin to shield it from harmful sun rays. Since this filter doesn't penetrate the skin, the risk of irritation or allergic reactions is minimized. A non-mineral UV filter is synthesized in a laboratory and absorbs into the skin, typically taking around 20 minutes to provide effective protection. Some non-mineral filters have been proven harmful to coral reefs. There's also a new generation of non-mineral UV filters. Although produced in a laboratory, they don't absorb into the skin, providing protection externally.

According to the EU rules for sunscreens, they say the max zinc oxide allowed is 25%. No worries, we're totally on board with those rules. Now, the exact percentage of our sunscreen? Well, that's our little mystery – gotta keep things intriguing, right? Good to know: all our sunscreen is extensively tested in an independent lab and in everyday conditions. That's how we can confidently guarantee the SPF of our products.

Because our sunscreen boasts a zinc oxide-based (mineral) UV filter, you might notice a slight white cast after applying it. This happens because mineral sunscreen doesn't absorb into the skin; instead, it leaves a protective layer that reflects those sun rays. Voilà, instant protection! Fun fact: We've worked really hard to make sure our sunscreen leaves almost no white cast on the skin. And if we do say so ourselves, we think we've nailed it pretty well.

Most definitely! The stick is perfect to use on lips, face and body.

Sure thing! Our after-suns are suitable for the whole family. We have the familiar scented version, and this year, we've got a brand new fragrance-free one. Conveniently packaged in a spray bottle for added ease of use!

We believe that mineral sun protection is better than non-mineral. But we also know there are small drawbacks (a slight white cast, less spreadability). Our goal is to create an uncompromising mineral sunscreen, and that's why we enhance our formula every year. This year, we've added an extra booster to our formula, making the sunscreen even easier to apply, leaving almost no white cast, all without compromising on high protection. It's a bit of a long story, so if you want to know more about it, you can read about it in the blog on our blog overview page.

You can log into your Naïf account by clicking on the person icon on the right site of the website. While placing your order, you can also login so that your address details are entered straight away, by clicking on "Already have an account? Log in"

If you already have an account, fill in your email address and password and click on "log in".

If you are new and want to create an account, click on "New at Naïf? Create an account"

Please note: you might have already had an account on our old website. In case you have forgotten your password you can click on "Forgot password?". We will email you a link so you can reset your password.

You can pay with:

• IDEAL

• Creditcard : Visa & Mastercard

• Paypal

• Klarna: Pay Later

• SOFORT banking

• Bancontact

• Apple Pay

Fill in your discount code under the 'discount code' tab, which you can find after clicking 'payment' in the checkout.

Note: you can only use one discount code per order.

To celebrate the summer you temporarily receive a free Naïf bag if you purchase our sun cream baby & kids spf50 200ml, or sun cream adult spf30 200ml.

Perfect to bring to the beach or the city. You can also hang it on your stroller!

Note: select the product that includes the Naïf bag. If you select only the sun cream you will not receive the bag.

If you order before 22:00, your order will be dispatched on the same day during working days*. The actual delivery is depending on the shipping country:

• Netherlands & Belgium: you can expect your order to arrive the next working day. We are however dependent on the delivery from PostNL so we cannot guarantee next day delivery. If you order during a weekend or national holiday, your package will be shipped the next working day.

• Rest of Europe: these orders have a longer shipping time depending on the destination. If you haven't received your package after 5 working days, just contact us. Send us an email at support@naifcare.com

Tip: you can check the status of your delivery with the tracking code included in your order dispatch e-mail. We send this to you once your package has been sent out from our warehouse.

* Because of Black Friday our supplier is busier than usual. It may take a little longer for your order to be send out.

Shipping cost Netherlands, Belgium, Luxembourg: free delivery on orders above €25, otherwise €5,95.

Germany and Austria: free delivery on orders above €25, otherwise €7,95.

Ireland, Denmark, France, Italy, Spain: €15, free delivery on orders above €100, otherwise €15.

Bulgaria, Finland, Greece, Hungary, Poland, Portugal, Romania: free delivery on orders above €100, otherwise €25.

The giftcard is digital and you'll receive it in your inbox right away! Ideal if you're a little late with your gift, and much more environmentally friendly.

If you shop a Naïf giftset or one of our other shining products, you can add a personal message for €0,50. Choose the option during the payment (in your cart) and write your message here. We will take care of printing it on a cute card and add it to your package. Do you want to sent your gift to someone else directly? Add the address of your family or friend in the delivery address section.

Yay, Naïf has a special gift-wrapping package! Naïf is the perfect destination to shop for gifts. Ordering online saves time, but not if you have to look for a nice gift wrapping yourself afterwards. We've thought of a solution: the Naïf gift-wrapping package.

Go to your cart and choose the option "gift wrap" to have your entire order wrapped. Prefer to do it yourself? Add your gift wrap separately to your order, so you can wrap it yourself at home.

We ship to 17 different countries!

Free shipping on orders from €25 to: Austria, Belgium, Luxembourg, The Netherlands and Germany.

Free shipping on orders from €100 to: Ireland, Bulgaria, Denmark, Finland, France, Greece, Hungary, Italy, Poland, Portugal, Romania and Spain.

In principle you can use all products from the baby line for your newborn baby. But baby skin does not need much, so we advise you to start with the bath- and baby oil, together with the diaper cream. For the very dry spots, you can use the nurturing cream.

We advise to add the washgel, shampoo and body lotion only later on. In the unlikely event that your baby experiences an allergic reaction or eczema, it is always advisable to consult your doctor before using any new products.

As the sweat glands of a baby are not yet fully developed, they can become blocked when your little one sweats a lot. This causes small bumps and irritation, which both you and they don't like!

What to do? Do not apply a nurturing cream for the moment, but instead use a cream with zinc oxide, which does not clog. To prevent the rash from getting worse through scratching, it is best to keep the nails short.

And of course, prevention is always better than cure. Dressing your child lightly will prevent excessive sweating. Keep them out of the sun as much as possible is important. But beware: even in the shade, it is important to use sunscreen.

Our creams are suitable for every skintype. The difference is in the in the skincare routine. In general, we advise the following as a base routine per skin type. Of course, every skintype is different, so keep trying out what works best for you.

• Oily skin: Good cleansing (washing 2x with a mild cleanser) + a hydrating product like a daycream. Our nightcream also works well for oily skin, but your skin may already have enough with an extra cleanse and a daycream.

• Dry skin: Next to the nourishing day cream, definitely use the night cream, too. This helps to repair the skin overnight. Do not cleanse your skin more than once a day (with a very mild cleanser).

• Normal skin: Protect your skin against UV-rays with a daycream with natural sunscreen and some extra sunscreen during a sunny day. Complete your routine with a nourishing day cream and night cream, that contributes to replenishing the skin. Before you apply these, you can cleanse your skin 1-2 times per day with a mild cleanser.

Our Naïf Nurturing Cream is rich in anti-oxidants from tomato extract. This is equivalent to SPF6, with which you are protected against UV rays to a certain level. However, we advise you to use sunscreen additionally when you really go into the sun.

Our shampoo is suitable for every hair typ - natural and dyed hair. It is the sun and cleansers like SLS and SLES that significantly contibute to drying out and discolouring your hair. Our shampoo does not contain this. Instead, we use SCS (which stands for Sodium Coco Sulfate), which is a natural substitute made of coconut.

One pack of usual baby wipes contains 58 grams of plastic. That's 2 1L PET bottles!

Naïfs Plastic Free Baby Wipes do not contain plastic, since they are made from eucalyptus  fibers instead. Through this, we hope to contribute to a plastic free planet. Please do throw the wipes in the residual waste and not in the loo.

Our water wipe consists of 99% water (makes sense huh?) and our lotion wipe contains aloe vera juice and bamboo extract. Compared to water, the added ingredients in the lotion will help moisturize the skin and is even more gentle and soft. Perfect for sensitive or damaged skin!

Stay away from wipes with parfume. In addition, try to stay away from wipes that contain (chemical) preservatives like phenoxyethanol and parabens. You don't want to use those on the sensitive baby bum. Phenoxyethanol is bad for your skin and can cause eczema.

No, never flush your wipes through the toilet. The sewage treatment plant prefers not to have any wet wipes flushed through the toilet, even when they are biodegradable. This is also the case for Naïf baby wipes. The wipe does not dissolve fast enough to prevent blockages. Next to that sea animals can suffocate in the used wipes and we don't want that to happen ofcourse! So best to put them in the bin.

Once used, you can dispose the wipes with residual waste. Because the wipes contain feces, you cannot dispose them in organic waste bins. This is to prevent potential medicine residue to end up in the compost. If you're making your own compost, you can use you wipes for this.

You can always find something fitting in our giftsets! If you want the most complete set that makes a new mom fully prepared for her newborn, go for the Starter Kit. If this one is slightly out of your price range, choose the Newborn Essentials instead. Both come in a beautiful giftbox.

Do you want to pamper the mom a bit more? Then you can make her happy with the Magical Mom Set when she is still pregnant, or with the Face Kit so she can take extra care of her skin during her busy mom-life.

The giftcard is digital and you'll receive it in your inbox right away! Ideal if you're a little late with your gift, and much more environmentally friendly.

If you shop a Naïf giftset or one of our other shining products, you can add a personal message for €0,50. Choose the option during the payment (in your cart) and write your message here. We will take care of printing it on a cute card and add it to your package. Do you want to sent your gift to someone else directly? Add the address of your family or friend in the delivery address section.