If you've ordered online, it is not possible to cancel your order. If you are not 100% satisfied with your products, you can return or exchange them within 20 days of purchase (return shipping costs are at your own expense). Send an email to firstname.lastname@example.org or call us at +31 70 2210021.
Retours can be sent to: NAÏF CARE B.V. – Hellingweg 86 – 2583 WH – Den Haag. Clearly state your name and order number in the parcel.
If you've purchased our products at one of our in-store locations, the return policy of that store applies. Of course, we want to look at a possible solution for you.